Terms & Conditions

Please read the following carefully.

By using the website "growityourself.co.uk" and purchasing products or services on it, you agree to abide by the following terms and conditions.

General

You must be 18 or over to view and purchase goods from this website.

Grow It Yourself may change or withdraw any part of growityourself.co.uk at any time without notice.

Grow It Yourself may also terminate this Agreement and immediately remove, cancel or suspend access to and use of growityourself.co.uk upon breach of any part of these Terms whatsoever.

These Terms constitute the full agreement between you and Grow It Yourself and may only be amended in writing.

By purchasing, you agree that all details you provide to Grow It Yourself for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

To become a member of the Grow It Yourself community you must first register and choose a username and password. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You are solely responsible for the security and confidentiality of your username and password. Grow It Yourself reserves the right to cancel or suspend any accounts without notice.

Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down-time/outage".

Grow It Yourself may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.

In the result of any waiver in respect to our terms we reserve the right to hold all terms relevant in the future.

Contact

If you would like help Ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:

• info@growityourself.co.uk
• 01243 781614 / +44 (0) 7783 938279 Our lines are open between 10am - 6pm GMT
• Grow It Yourself, Unit 15 Shopwhyke Industrial Centre, Shopwhyke Road, Chichester, West Sussex, PO20 2GD, England

Purchasing

You can purchase any of our products via any of the following methods:

• Place an online order on growityourself.co.uk
• 01243 781614 / +44 (0) 7783 938279 Our lines are open between 10am - 6pm GMT

• By post:

  You are able to send us orders by post by completing your online order form and sending us your order by post with payment (please see payment requirements)
• Grow It Yourself, Unit 15 Shopwhyke Industrial Centre, Shopwhyke Road, Chichester, West Sussex, PO20 2GD, England

Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website an does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.

All purchases are non-exchangeable, non-refundable and non-transferable.

growityourself.co.uk may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

Every order is treated as individual and will be processed as such.

Any defective, damaged or incorrect orders shipped will be replaced or refunded according to out terms and conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.

All products and services are subject to availability. Grow It Yourself endeavors to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.

Grow It Yourself are not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation.

Pricing & Payment

All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.

All payments are taken in GBP (UK pound).

Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.

All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Grow It Yourself until paid for in full.

Grow It Yourself does not share any information (personal or financial) with any third party.

All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.

Grow It Yourself may on occasion require a credit checks for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed.

Postal payments should be sent to:

Grow It Yourself accepts cheques and direct bank transfers.

Grow It Yourself does accept Paypal.

Returns

If your package arrives and the product is damaged or does not function as it should, please contact Grow It Yourself on 01243 781614 or +44 (0) 7783938279 or alternatively email orders@growityourself.co.uk - a suitable replacement will immediately be arranged free of charge. All returns are the responsibility of the customer until they reach Grow It Yourself.

Our 14 day, no-quibble, money back guarantee means that if you are not entirely satisfied with any product purchased from Grow It Yourself, we will offer you a replacement or refund. Refunds will be made within the 14 days following the return of the product to the store. For products returned under this 14 day money back guarantee, you will be liable for any postage charges incurred, however if required we can normally arrange for gods to be collected from mainland UK addresses for a fee of around £10.00, we would then deduct this amount form your refund. This returns policy does not affect your statutory rights.

How to return items

Please include a note that tells us why you are returning the item(s). Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product. Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.

All promotional offers, i.e. buy one get one free, must be returned in their entirety.

Please send your item(s) to the following address:

Returns Department, Grow It Yourself, Unit 15 Shopwhyke Industrial Centre, Shopwhyke Road, Chichester, West Sussex, PO20 2GD

Faulty products / damaged items:

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for example Fed-Ex or any other overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.

Exchanges

If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.